CAUTION

WINDOWS NT USERS, READ ALL INSTRUCTIONS
AND PERFORM ALL TASKS BELOW BEFORE INSTALLATION.
MAKE SURE WINDOWS NT SERVICE PACK 6A IS INSTALLED
BEFORE INSTALLING THE QC-5000.

IIssue 1
Setup.ini file incompatibility - Windows NT only (does not affect Windows XP)
Due to file incompatibility between QC-5000 v2.20 and v2.31 it is necessary to rename the previously installed setup.ini file for v2.20. This incompatibility is the result of the differing architectures of the Windows NT and XP platforms. At this time, it is necessary for NT users to complete the following task prior to installation.

Perform this procedure even if v2.20 has been uninstalled or upgraded since its installation. To locate v2.20 setup.ini files, conduct the following search using the Windows search function: setup.ini.
Use the advanced search tab to look for the following text: 2.20.

To search for and rename v2.20 setup.ini files

Step 1
Click on the windows start menu and select find. Choose files or folders from the sub-menu. Type the file name into the text box labeled named. In this instance, the file name to type is setup.ini.

Step 2
Click on the tab labeled advanced and type 2.20 in the text box labeled containing text. Then click on the button labled find now.

Step 3
If a file is found, rename it by right-clicking on the file and selecting rename from the menu. Type a new file name. We recommend changing the file name to setup.bak. This allows you to retrieve the file if it is ever needed.

If no setup.ini file for v2.20 is found it is safe to continue. Make sure you read the remainder of this document before installing the QC-5000 software.

Issue 2
Error message - Windows NT only (does not affect Windows XP)
Users may find a message displayed at end of installation indicating an error has occurred regarding file idriver.exe. It is safe to disregard this prompt and continue as normal. A follow up message may indicate that setup is incomplete. Generally, this message does not affect the installation and can be ignored. If, however, the QC-5000 does not launch properly after installation, uninstall the QC-5000 using the Windows add/remove software function then re-install QC-5000 v2.31.

Issue 3

Installation errors when installing full QC-5000 v2.31 or v2.31 patch 1 software

Download and install Internet Explorer version 6.0 or later prior to installing

QC-5000 v2.31 software.

QC-5000 Downloads

Download software for the QC-5000 only if you have read and understood the installation issues described on this page.

Complete QC-5000 program that includes patch 1

Click here to download the full QC-5000 v2.31 software including v2.31 patch 1

CAUTION

The QC-5000 patch 1 download can only be installed on systems that are already running version 2.31 of the QC-5000 software.

Click here to download patch 1for the QC-5000 v2.31 software

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