Your distributor is the person who best knows and understands the configuration of your instrument, and is most likely to provide quick and accurate answers to your questions. If you're not sure who your distributor is, let us know and we'll have someone from our sales staff contact you.
Please help us in our ongoing commitment to provide quality support and service by supplying us with as much of the following information as possible. The more information you supply, the faster we can respond to your needs.
Type of Unit
QC-1000, QC-2000, QC-3000, QC-4000, QC-5000
- Serial number
-Located on the back of the unit
- Software version
-QC-1000 & QC-2000: displayed on power-up
-QC-3000: on the first screen
-QC-4000 & QC-5000: located under FILE/ABOUT
- List options purchased with your Quadra-Chek
-For example: Edge Detector, CNC, VED
- Describe the history of the problem
-Did the problem start after a power surge?
-Does the problem occur only when you perform certain functions?
-Can the problem be duplicated or is it intermittent?
- Please include
-Name
-Telephone number
-Fax number
-E-mail address
- If it is an application question or a programming problem, please send, fax or email the drawing or program so that we may better understand your problem.
Office Hours in New Hampshire are Monday through Friday, 8:00 am to 5:00 pm EST. We can also be reached by phone (603) 622.0212, by fax (603) 623.5623, or by E-mail at techsupport@metronics.com
Our Technical Support Representatives will research your problem and reply as soon as possible.
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